Privacy Policy

ResCore Clinic (“ResCore,” “we,” “us,” or “our”) operates the website at rescoreclinic.com and provides regenerative medicine services from our clinic in Tijuana, Baja California, Mexico. This policy applies to information collected through our website, web forms, web chat, and SMS text messaging program.

You can reach us about this policy at [email protected] or +1 (619) 848-6254.

We collect the information you choose to share with us, including:

• Contact details you enter in a form or web chat, such as your name, email address, and mobile phone number.
• Your message and any information you provide about your health goals, questions, or the care you are seeking.
• SMS program data, including your mobile number, your consent to receive texts, the date and time consent was given, and the messages exchanged with us.
• Website usage data such as pages visited and general device and browser information, collected through cookies and similar technologies.

When you provide your mobile number and agree to our messaging terms through a form or web chat, you consent to receive text messages from ResCore Clinic related to your inquiry, appointment scheduling, appointment confirmations, and appointment reminders. Consent to receive text messages is not a condition of purchasing any goods or services.

• Message frequency varies.
• Message and data rates may apply, depending on your mobile carrier and plan.
• To opt out, reply STOP to any message at any time. You will receive a confirmation and no further messages unless you opt back in.
• For help, reply HELP, or contact us at +1 (619) 848-6254 or [email protected].

SMS consent and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes. We use the mobile numbers and consent data we collect only to operate the messaging program described here. Text messaging originator opt-in data and consent are never shared with any third parties.

When you submit a form on our website, we use the details you provide to respond to your inquiry, arrange a consultation, and follow up about your care. If you check the SMS consent box on a form, we also record your consent so we can send the text messages described above. We record the date and time of your submission as evidence of consent.

Our website may offer a web chat where you can ask questions and request a consultation. We use the information you share in chat, which may include your name, contact details, and your questions, to respond to you and coordinate your care. If you provide a mobile number and agree to receive texts through chat, the SMS terms above apply.

We use the information we collect to:

• Respond to your inquiries and requests for consultations.
• Schedule, confirm, and remind you about appointments, including by text message where you have consented.
• Provide, coordinate, and follow up on your care.
• Operate, maintain, and improve our website and services.
• Comply with our legal and regulatory obligations.

We do not sell your personal information. We share information only as needed to operate our clinic and website, for example with service providers who help us deliver messaging, hosting, scheduling, and related functions, and only to the extent they need it to perform those services for us. We may also disclose information when required by law.

As stated above, mobile phone numbers and SMS consent data collected for our text messaging program are never shared with third parties or affiliates for marketing or promotional purposes.

We use cookies and similar technologies to operate our website, remember your preferences, and understand how the site is used. You can control cookies through your browser settings, though some parts of the site may not work as intended if you disable them.

We keep your information for as long as needed to respond to you, provide our services, and meet our legal, regulatory, and recordkeeping obligations, after which we securely delete or anonymize it. We retain SMS consent records for as long as required to document your consent.

You can opt out of text messages at any time by replying STOP. You can ask us to access, correct, or delete the personal information we hold about you by contacting us at [email protected]. We will respond consistent with applicable law.

Information you share about your health is handled with care and used to respond to you and coordinate your care. Please do not include sensitive medical details in text messages or web chat that you would prefer to keep private, as these channels are intended for scheduling and general inquiries rather than clinical records.

Our website and messaging program are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us so we can remove it.

We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of our website and services after an update means you accept the revised policy.

If you have questions about this Privacy Policy, contact ResCore Clinic at [email protected] or +1 (619) 848-6254.